Making a Complaint through our In-house Complaint Process:

Whangamata Real Estate has an established customer complaint process. If you have an issue with our service, we are keen to help resolve it.

In the event that the service provided by a salesperson licensee does not meet the expectation of the prospective client, client or customer, those concerns should be addressed in the first instance to the Principal.

If a satisfactory outcome is not achieved, the matter may be referred in writing to: Murray Cleland - Principal, Whangamata Real Estate Ltd who will register the issue as a formal complaint and action it in accordance with the in-house procedures.

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