Landlord FAQs

Will I lose control of my property if I give it to you to manage?

You can have as little or as much involvement in the management of your property as you wish. It’s your choice. We will discuss your requirements with you and once agreed, we will focus on ensuring they are met.
There can often be seasonal factors to consider, as well as fluctuations in supply and demand caused by economic forces outside our control, however, we devote all available resources into getting you the most suitable tenant, in the shortest time possible for the current market rent.

How do you qualify prospective tenants?

We strive to provide you with the highest calibre tenants for your property. Our tenant qualification process includes:

The completion of a highly detailed Application Form.Thorough checking of all information provided in the Application including means of income, employment and previous tenancies and a credit check.

Do I have to insure the property or does the tenant do that?

Yes. You must maintain your own insurance cover on the building, chattels and public liability. If the property is a Strata unit, the Strata Company insures the building, but you should have contents insurance for the carpets, blinds, curtains, light fittings and any appliances inside the unit. The tenant is responsible for his or her own personal effects.

How promptly do you process your monthly rent statements and pay me my money?

We process rent statements on the first business day of each month and funds will be deposited to your bank account within 3 working days.

How are rent collections handled?

Tenants are given two options in paying rent:

Direct debit (24hrs/7days) Payment directly to our Property Management Centre (8hrs/7days)

These options make it quick and easy for tenants to pay rent, thus reducing the possibility of arrears.

What happens if the tenant doesn’t pay the rent on time?

Our rental collection is computer monitored enabling us to act quickly when rent payments are missed. We use the following control procedure:

When a tenant is in arrears – the tenant is served with a 14 Consecutive Day Notice to Remedy and if it is not remedied then the debt recovery process commences. Whilst we try to work with the tenant and take every action to resolve the matter, if necessary we will work through the Tenancy Tribunal.

Can you guarantee that the tenant will pay the rent on time and won’t damage my property?

No unfortunately, no agent can guarantee that because sometimes totally unforeseen circumstances may occur.

If My Property Is Vacant Do You Still Charge Me?


How often will you inspect my property?

Inspections are carried out on a regular basis. The frequency should be discussed with your rental manager at the commencement of the management.

What would be involved if I wanted to list my property for sale?

Your rental manager can arrange with any of our experienced sales staff to have the property appraised and then listed for sale. This can be a very delicate situation and it is extremely important it is handled professionally and efficiently. It is our job to ensure you and your tenants interests are protected.

If the property is sold with vacant possession we will issue your tenants with 42 days notice as required by the Residential Tenancies Act 1986, finalize the tenancy and disburse the bond by the due date.

Do you take a bond?

Yes. The Residential Tenancies Act requires that no more than four weeks bond be collected. Unless otherwise agreed to, Whangamata Real Estate Ltd collect the maximum bond of four weeks.

The bond is paid before the tenant takes possession and is paid to and held by the Bond Centre until the tenant vacates.

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